FAQ

  • We are planning to stay one night in Franz Josef, is that enough time? Franz Josef offers so much for visitors that to really appreciate the best of the area we recommend a minimum stay of at least 2 nights. This will give you plenty of time to take a walk or hike on Franz Josef Glacier, especially if weather doesn’t permit on a certain day, along with the huge selection of other activities, including quad bike tours, horse riding, lagoon or lake kayaking, lake tours, White Heron tours, Hukawai Ice Centre, 4WD rides, golf, sky diving, ice climbing, lake walks, fishing and much, much more!
     
  • What is your Booking Payment Policy? Your credit card is required for booking confirmation and cancellation policy guarantee only.
  • Is it safe to use my credit card online? Yes. We treat the security of our guest’s information very seriously. To ensure your security, all credit card transactions are secured by a third party, which encrypts the credit card number so as to make it unavailable to any other party.
  • What is your Cancellation Policy? Due to the popularity of our motel and location we do have a strict 48 hour cancellation policy – all rooms will be charged for if cancelled within 48 hours of due date of arrival. We will also charge in cases of no show, as we have held a room for you, which could have been sold to someone else. 
  • Are pets allowed? Unfortunately we do not provide accommodation for pets.
  • Do you offer a discount for longer stays? Yes we offer a discounted rate for people staying 2 days or more which you can book on this website.
  • What transport options are available in and out of Franz Josef? You can choose to self-drive, take a tour coach, shuttle bus or enjoy the convenient rail and air connections available at Greymouth or Hokitika.
  • Can you book or advise about top activities and attractions in the area? We are happy to help guests arrange any local activites free of charge and have discount arrangements with some companies and restaurants. Westland National Park area, including Franz Josef, offers a plethora of visitor activities and attractions that we can advise you about and help you arrange. When booking please request an information pack on the activities should you need more information, or we can help you when you check in. 
  • Do you have non-smoking rooms available? All rooms are non-smoking; smoking is permitted outside away from doors only.
  • What are your check in and check out times? Check in is available from 2.00pm and check out is by 10.00am.
  • Does your accommodation have views of the Mountains around Franz Josef? From the grounds and some of our rooms you will be able to see the snow capped mountains above the Franz Josef Glacier year round (subject to weather). You will need to book a room with a view if you would like a mountain view from your room. 
  • Are your Franz Josef Motel's child friendly accommodation? Most definitely, we offer a number of 1, 2 & 3 bedroom houses and motel apartments ideal for families or a group of friends traveling together. Many of our studio rooms also have extra beds which is a cheaper option if people are happy to sleep in the one room. We also have cots and highchairs available for our 'little' guests.
  • Do you have wheelchair friendly rooms available? Yes, we have several studio rooms and a 1 bedroom apartment with disable access available.
  • Do you offer a breakfast service? A daily continental breakfast is available at an additional cost. There are also several restaurants close to reception offering high quality cooked breakfasts.
  • How many people can stay in each room? Our room options vary, generally studio rooms can sleep 1-3 people and some have space for a fold out bed. Our one bedrooms can sleep 1 -4 people and our two bedroom motel apartments can sleep 1-5 comfortably. Our houses can sleep up to 7 comfortably. Please note each room only has one bathroom.  
    Please see individual room descriptions when booking to ensure that the sleeping arrangements meet your needs as some rooms vary from the above..
  • How far away is your Motel from Franz Josef Glacier? The motel is situated on the edge of Westland National Park, which is right beside the glacier access road. From here you drive 4.8kms to the Glacier car park, and then it is a 20 minute return walk to the Sentinel Rock viewing platform, or 1 ½ hours return to the base of the glacier itself. We are the closest accommodation to Franz Josef Glacier.
  • How far is Franz Josef from other South Island destinations?
    • 25 minutes from Fox Glacier
    • 2 hours from Haast or Hokitika
    • 2.5 hours from Greymouth
    • 4 hours from Wanaka
    • 5 hours from Christchurch or Queenstown
    • 6 hours from Nelson